Not just a lender, but agents that are there to support you, having your back.
Always there to assist and ensure that you are covered and protected.
Can’t thank everyone enough for all they did.
Highly recommend.
Great team very helpful
Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!
Ready to see for yourself?
Experience first-hand why 357,918 homeowners give us a perfect score!
They were so helpful if I didn’t understand something I was encouraged to call the answer any questions no mater how small or large it was I would use them for any home buying needs in the future thanks to all my loan team
It was simple and easy. I was told what was happening all the way through.
I wasnt sure on what to do on how to go about buying a home. My team at Veterans United made it easy to get into a home that we love and fits my budget! Thank you Sam, Gavin, Tanner, Randelle, and the rest of the team! We love our home and grateful for your hard work!
Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.
My team worked tirelessly to keep up with our process. I had no issues or questions that were left unanswered. Any time I requested a call or text from my team it was answered quickly with more information than I expected.
Piece milled the process and it was a bit confusing due to the fact that he would ask for something after he just told me we have everything we need this happened 2 to 3 times. Also someone went on and I was unable to get a hold of them for a week
Response from Veterans United
Hi Tommy,
I’m sorry for how confusing this experience felt. Being told everything is in place, then being asked for additional items multiple times, can make the process feel disorganized and frustrating. I understand why that would be upsetting, especially when you’re trying to move things along.
I’m also sorry to hear you weren’t able to get in touch with anyone for a week. Clear and timely communication is important throughout the loan process, and it’s disappointing to hear that wasn’t your experience.
I’d appreciate the opportunity to learn more and make sure your feedback is fully heard. If you’re open to it, our Client Advocate team would be glad to connect with you directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.
Thank you for sharing this. Feedback like yours helps us identify where we need to do better.
Sincerely,
Claire S., Client Relations Manager
They helped every step of the way! I’m truly grateful
Absolutely amazing job by everyone! I can not complain about a single thing. Everything was smooth with no major hiccups. I will forever be grateful for the team and their knowledge and willingness to answer all of my questions.
I absolutely love Veterans United! Very caring and supportive of veterans!
They were very responsive and and clear and concise about whst was needed. The VU app made providing documents easy and quick.
