Randal and his team at Veterans United were absolutely phenomenal. From day one, they went above and beyond to make sure we understood every step of the process. Randal was always available, always patient, and always transparent. He didn’t just guide us—he empowered us. Every decision we made, we made with full confidence because Randal made sure we had all the facts and support we needed. His leadership, professionalism, and genuine care turned what could have been a stressful process into an incredible experience. Honestly, people like Randal are the reason Veterans United stands out—he truly deserves recognition for the way he leads and serves his clients.
This was our second time working with Clint Lanier at Veterans United, and once again, it was a smooth and stress-free experience. He made the entire loan process clear and straightforward, always taking the time to answer our questions and keep us in the loop.What really stood out was the personal touch—Clint remembered us, cared about our goals, and worked hard to make sure everything stayed on track. It never felt like just a transaction. We truly appreciate the professionalism, kindness, and care that went into every step.Highly recommend to any service member looking for a loan officer who genuinely has your back. We wouldn’t work with anyone else!
Our loan officer Craig Bennetch was very easy to work with and very professional. He made the process very easy and was able to answer any questions and offer solutions. We were originally worried about buying a house vs renting but working with Craig and figuring out the numbers made us realize buying was the right option for us. Craig was a huge help to make that dream a reality with his knowledge of the home buying market and making the loan process so easy to understand for us as first time home buyers. I would highly recommend Craig to anyone looking to buy a home!
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I must say, I was a bit nervous at the beginning of my initial phone call to the local Veterans United Home Loans office. I did not know what to expect because I was pursuing the homeowner's dream alone. Years ago, My late husband and I purchased our first home together, so naturally, I had a warm voice of comfort when I became frazzled. No shade to the other loan officers, but I needed someone to assist with my particular requests and be more suited to my needs. Thankfully, Veterans United Home Loans has a nice variety of team members who can help you at your point of need. I was matched with Mrs. Phylis Gatlin and quickly discovered why she is considered a true gem on the team. I immediately became at ease and relaxed when she spoke these words to me..." So, you lookin' to buy a home." Her calm demeanor and gentle voice were exactly what I needed. The way we instantly connected was what the doctor ordered because it gave me the extra boost of confidence I so desperately lacked. Everyone Mrs. Gatlin directed me to was so helpful and thorough. I truly believe I got the privilege and honor of working with the best loan officer in the business. She walked me through every little detail until my paperwork was impeccable. I will never forget how assured Mrs. Gatlin made me feel each time she said, "Thank you for being so patient. You'll see in the end it will be all so worth it." Yes, Mam, it sure was. From the credit repair to the letters of explanation and manual underwriting to the realtor, the concierge team, and finally, the closing attorney. It was all well worth the wait. My Veterans United team, Thank you so much. You guys are one of a kind. You are changing lives one at a time.
