As a veteran, working with a lender who understands the VA loan process is critical. Veterans United made everything straightforward and transparent. The communication was consistent, the expectations were clear, and I never felt left in the dark. Jon, Kyle and the team treated me with professionalism and respect throughout the entire process. I would absolutely recommend them to other veterans looking to purchase a home.
We started off with good communication but within a week things started going down hill. My loan servicing officer was no longer at the company so for a few days my communication was going nowhere, and I was sending things into the void. I was eventually notified when I called and asked if we were still doing business or if I needed to start looking elsewhere. It seemed like I needed to initiate all further communication for the remainder of the process and felt like a second class individual and not a priority. Nothing from Veterans United was proactive, but every message they did send included the passive aggressive threat that "I could delay the process if I didn't respond in a timely manner". I had to re-explain things from previous interactions, re-send documents that were already in my file, and explain basic economic topics to help underwriters understand very routine things about military members and military retirement. Throughout the entire process I didn't feel like I was dealing with anyone that actually had experience with the military community. Additionally the return and feedback on items was time consuming. I would provide all documents and answers within minutes to hours of a request only to wait days for any response or acknowledgement. Overall we were left being held up by a water test because documentation wasn't being shared or followed between the servicing team and the underwriters and the underwriters didn't understand basic principles or well water or testing procedures requiring additional and unnecessary clarification from myself and the real estate agent. At the end of the transaction the taxes and escrow payment from the closing were not sent in a timely manner to the insurance agent leading to me receiving a bill for something that was supposed to be paid at the closing (that I provided closing funds for) and my 2025 tax statements are still messed up between Veterans United and the company they sold my mortgage to in early 2026. All of this made the experience quite painful and something I would not want to repeat.
The Veterans United loan team were great! Highly recommend their knowledge of the VA processes, which were useful for the realtor to rely upon. Easy, online process for document collection and communication.
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The Veterans United staff were incredibly helpful, professional, knowledgeable, efficient and friendly!
We have tried several other loan companies. V.U. is much faster by far
I definitely recommend Veterans United for a homebuyer. I enjoyed working with Suzie Naeger & the team. They are all great to work with. Thank you for helping us get our new to us home. David & Cindy F.
The entire process from start to finish was extremely easy. The staff are incredibly helpful and very friendly. The portal aspect is awesome. Being able to upload documents immediately and getting reminders about things that need to get done is so much more user-friendly than all the other mortgage companies I’ve used in the past.
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If you come prepared, the process couldn't go any smoother! From pre-approval, to post offer and closing. I submitted an offer on my home and was able to get my clear to close in just over 2 weeks. Fast, efficent, responsive. Thank you Dan and Michelle!
Great experience
The VU team was a delight to work with. Max was knowledgeable and replied quickly to our questions. Emily was kind and caring, she asked personalized questions and got us the information we needed. Deena was totally on top of paperwork and ensuring we knew what to expect.
Very professional and responsive. Walked us through every step so we always knew what to expect. Provided very helpful videos. Would highly recommend Veterans United and Dave Buchner.
Excepcional and profesional people to work with, very knowledgeable, thank you VU
