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Jacksonville, North Carolina Reviews

Unedited and unfiltered reviews from Veterans and military families

444

Total Customer Reviews

98.4%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
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Showing all 444 unfiltered, unedited reviews

5 out of 5 Stars
Would Recommend

The entire veterans United team was amazing. They made the experience of purchasing my first home easy and seamless. Clint was patient and knowledgeable about all my questions. Kayla really went above and beyond ensuring all the paperwork and requirements were in order. Thank you all for your hard work and assurances.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Buying a home can be overwhelming, but working with Randal made the experience feel smooth, clear, and even enjoyable. He took the time to explain everything, answered all my questions with patience, and brought such a calm, steady presence to each step of the process. It honestly felt like working with a friend—someone who truly had my best interest at heart. I can’t recommend him enough. If you’re lucky enough to have Randal on your team, you’re already in good hands.

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Randal and his team at Veterans United were absolutely phenomenal. From day one, they went above and beyond to make sure we understood every step of the process. Randal was always available, always patient, and always transparent. He didn’t just guide us—he empowered us. Every decision we made, we made with full confidence because Randal made sure we had all the facts and support we needed. His leadership, professionalism, and genuine care turned what could have been a stressful process into an incredible experience. Honestly, people like Randal are the reason Veterans United stands out—he truly deserves recognition for the way he leads and serves his clients.

5 out of 5 Stars
Would Recommend

Mr. Randal made the process very easy. Was very helpful explaining the process along the way.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

This was our second time working with Clint Lanier at Veterans United, and once again, it was a smooth and stress-free experience. He made the entire loan process clear and straightforward, always taking the time to answer our questions and keep us in the loop.What really stood out was the personal touch—Clint remembered us, cared about our goals, and worked hard to make sure everything stayed on track. It never felt like just a transaction. We truly appreciate the professionalism, kindness, and care that went into every step.Highly recommend to any service member looking for a loan officer who genuinely has your back. We wouldn’t work with anyone else!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The process of everything was very easy and simple to understand and had the best interest of us in mind.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

As a first time home buyer the challenge can be difficult but having someone with experience the challenge is more possible, Ms.Phyllis and VU made this journey way easier for us. Thank you so much Ms.Phyllis, I will 100% be using VU in the future.

5 out of 5 Stars
Would Recommend

Our loan officer Craig Bennetch was very easy to work with and very professional. He made the process very easy and was able to answer any questions and offer solutions. We were originally worried about buying a house vs renting but working with Craig and figuring out the numbers made us realize buying was the right option for us. Craig was a huge help to make that dream a reality with his knowledge of the home buying market and making the loan process so easy to understand for us as first time home buyers. I would highly recommend Craig to anyone looking to buy a home!

5 out of 5 Stars
Would Recommend

Veterans united, saved me when I need to find a new home quick and in a hurry and they made the process simple and efficient for my family and me!

5 out of 5 Stars
Would Recommend

Clint did an amazing job, he kept me informed throughout the entire process. I was very pleased with the professionalism and would highly recommend him to others looking to finance their home!

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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Clint was available instantly. We didn’t have an appointment but he got us right in and started and recommended an amazing realtor. He made the process so easy. I would recommend this group to everyone.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Craig did a great job! He kept me very well informed and help me get the best rates possible 10/10 would recommend

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I must say, I was a bit nervous at the beginning of my initial phone call to the local Veterans United Home Loans office. I did not know what to expect because I was pursuing the homeowner's dream alone. Years ago, My late husband and I purchased our first home together, so naturally, I had a warm voice of comfort when I became frazzled. No shade to the other loan officers, but I needed someone to assist with my particular requests and be more suited to my needs. Thankfully, Veterans United Home Loans has a nice variety of team members who can help you at your point of need. I was matched with Mrs. Phylis Gatlin and quickly discovered why she is considered a true gem on the team. I immediately became at ease and relaxed when she spoke these words to me..." So, you lookin' to buy a home." Her calm demeanor and gentle voice were exactly what I needed. The way we instantly connected was what the doctor ordered because it gave me the extra boost of confidence I so desperately lacked. Everyone Mrs. Gatlin directed me to was so helpful and thorough. I truly believe I got the privilege and honor of working with the best loan officer in the business. She walked me through every little detail until my paperwork was impeccable. I will never forget how assured Mrs. Gatlin made me feel each time she said, "Thank you for being so patient. You'll see in the end it will be all so worth it." Yes, Mam, it sure was. From the credit repair to the letters of explanation and manual underwriting to the realtor, the concierge team, and finally, the closing attorney. It was all well worth the wait. My Veterans United team, Thank you so much. You guys are one of a kind. You are changing lives one at a time.

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See all 444 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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