At first I wasn't sure if this was going to end up at a dead end. However, once I spoke with a representative it become easier by each day. I thought it was very convenient to have a secure and confidential account to keep personal information used in the process of buying a home. There were lots of tasks to complete each day, allowing the client achievable tasks to accomplish inorder to purchase a home. It can be overwhelming at times, which are necessary. I'm very confident in all agents who worked together to fulfilling my dream of purchasing a home become a reality!
I want to share how positive my overall experience has been with Veterans United.From the very beginning, the process was streamlined and well-organized. After my initial contact, I was reached out to promptly and clearly informed about what to expect moving forward. There were no surprises, no unexpected requirements, and no last-minute changes, which I truly appreciated. Everything was communicated upfront and handled exactly as described.One thing that stood out to me throughout this process was the human element. In a time when so much is automated and driven by systems, AI, and technology, Veterans United managed to balance efficiency with genuine personal connection. At no point did the experience feel cold, detached, or mechanical. I always felt like I was working with real people who cared about the outcome, and that made a meaningful difference to me.I also want to highlight how well the entire team worked together. I did my best to stay responsive and do my part to avoid delays, and the same effort was reflected by everyone involved. The process moved smoothly from start to finish, and that success was largely due to the teamwork and communication throughout. It’s rare for something this significant to come together so seamlessly, and I’m very thankful for that.I was able to find exactly what I was looking for, well under the budget I had in mind, and the financing process was handled without any issues. That’s exactly how this process should work, and Veterans United delivered on that expectation.Having bought and sold three properties, this will be my final home purchase, and I couldn’t be more satisfied with how it was handled. I’m genuinely happy, excited, and grateful to be a customer. I feel well taken care of, confident in the process, and truly in good hands moving forward.Thank you for making this experience such a positive one.Thank you and you're tire team for the Home Warming Gift as well! I am still sorting through it!
We started off with good communication but within a week things started going down hill. My loan servicing officer was no longer at the company so for a few days my communication was going nowhere, and I was sending things into the void. I was eventually notified when I called and asked if we were still doing business or if I needed to start looking elsewhere. It seemed like I needed to initiate all further communication for the remainder of the process and felt like a second class individual and not a priority. Nothing from Veterans United was proactive, but every message they did send included the passive aggressive threat that "I could delay the process if I didn't respond in a timely manner". I had to re-explain things from previous interactions, re-send documents that were already in my file, and explain basic economic topics to help underwriters understand very routine things about military members and military retirement. Throughout the entire process I didn't feel like I was dealing with anyone that actually had experience with the military community. Additionally the return and feedback on items was time consuming. I would provide all documents and answers within minutes to hours of a request only to wait days for any response or acknowledgement. Overall we were left being held up by a water test because documentation wasn't being shared or followed between the servicing team and the underwriters and the underwriters didn't understand basic principles or well water or testing procedures requiring additional and unnecessary clarification from myself and the real estate agent. At the end of the transaction the taxes and escrow payment from the closing were not sent in a timely manner to the insurance agent leading to me receiving a bill for something that was supposed to be paid at the closing (that I provided closing funds for) and my 2025 tax statements are still messed up between Veterans United and the company they sold my mortgage to in early 2026. All of this made the experience quite painful and something I would not want to repeat.
Debbie was amazing to work with throughout the whole process!
Tony and Cole were the best!
First time home buyer here. It could not have gone better as far as I'm concerned. Everyone was great.
This is the go to/premier home lending company. Communication all day, every day including weekends. Questions answered instantly. Beat all rates I compared them to. Little to no work on my part throughout the process. Trustworthy and reliable.
Every member of my team was friendly, patient and professional! I can't recommend enough!
went to new house, and found drainage in basement from walls in basement. I am not a happy camper.
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They were awesome and helped me through some really tough spots.
Chris and Carla were the absolute best ever! The purchase of our home was seamless and fast! Best experience we ever had on a purchase like this. Highly recommended.
Dear Whitney,I wanted to take a moment to express my sincere appreciation for your outstanding team. Your professionalism, kindness, and genuine willingness to help truly stood out and made my experience both pleasant and memorable.It’s rare to encounter a team that approaches every situation with such patience, efficiency, and care. You and your colleagues not only resolved my concerns but also ensured I felt valued as a Veteran — something that means a great deal. That level of dedication deserves recognition.Please extend my gratitude to everyone involved. I’ll gladly recommend your company to friends and family, as you’ve demonstrated what exceptional customer care truly looks like.Once again, thank you for your excellent service. Keep up the great work — it truly makes a difference!With appreciation,
Sicinio Sabat & Debra Del Pozo
