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Jacksonville, NC Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
516 reviews
818 new reviews submitted this week!
98.6%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 516 unfiltered reviews

Starting on Page 14 of 18. Return to Page 1

5 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

3.5 out of 5 Stars

The process was simple and the local staff was very prompt and answered wvery question. Phyllis and her staff were great with keeping me informed.

headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars
headshot image of Theresa Saunders

Loan Officer: Theresa Saunders

NMLS# 448306

5 out of 5 Stars
headshot image of Theresa Saunders

Loan Officer: Theresa Saunders

NMLS# 448306

5 out of 5 Stars
headshot image of Theresa Saunders

Loan Officer: Theresa Saunders

NMLS# 448306

5 out of 5 Stars

Veterans United was very professional. Very fast!!

headshot image of Theresa Saunders

Loan Officer: Theresa Saunders

NMLS# 448306

5 out of 5 Stars
headshot image of Theresa Saunders

Loan Officer: Theresa Saunders

NMLS# 448306

1 out of 5 Stars

I have used Veterans United several times in the past. The loan officers have been great, but the underwriting was absurd and there were many delays and the closing was postponed multiple times. I was very frustrated by the experience.The fees were much higher than any other closings and the repeated scrutiny for documentation was excessive.

headshot image of Theresa Saunders

Loan Officer: Theresa Saunders

NMLS# 448306

3.5 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars
headshot image of Theresa Saunders

Loan Officer: Theresa Saunders

NMLS# 448306

5 out of 5 Stars

Awesome job feel comfortable

headshot image of Theresa Saunders

Loan Officer: Theresa Saunders

NMLS# 448306

4.5 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars

Professional and quick response when I needed my questions to be answered.

headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars
headshot image of Theresa Saunders

Loan Officer: Theresa Saunders

NMLS# 448306

5 out of 5 Stars
headshot image of Theresa Saunders

Loan Officer: Theresa Saunders

NMLS# 448306

5 out of 5 Stars

They were willing to work with us to help us able to afford our dream home, Highly recommended.

headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

3 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars

Staff assigned to my case kept me informed on the progress and anything I needed for the loan

headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

4 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

4 out of 5 Stars
headshot image of Theresa Saunders

Loan Officer: Theresa Saunders

NMLS# 448306

5 out of 5 Stars
headshot image of Theresa Saunders

Loan Officer: Theresa Saunders

NMLS# 448306

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4.5 out of 5 Stars
headshot image of Theresa Saunders

Loan Officer: Theresa Saunders

NMLS# 448306

4.5 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

4.5 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

4 out of 5 Stars
headshot image of Theresa Saunders

Loan Officer: Theresa Saunders

NMLS# 448306

4.5 out of 5 Stars
headshot image of Theresa Saunders

Loan Officer: Theresa Saunders

NMLS# 448306

5 out of 5 Stars

Very easy.

headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars

Phyllis was amazing! She was With 100% of the time and guided us through the whole process. This was by far the best part of the whole experience.

headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

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See all 516 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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