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Jacksonville, NC Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
516 reviews
818 new reviews submitted this week!
98.6%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 516 unfiltered reviews

Starting on Page 16 of 18. Return to Page 1

5 out of 5 Stars

Overall a great experience. I love that we are able to buy down our rates and I know that we are set for success.

headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

4 out of 5 Stars

Professional and helpful; did as much as they could despite the VA appraiser being an idiot.

headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

4.5 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

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Experience first-hand why 402 homeowners give us a perfect score!

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5 out of 5 Stars

I have heard many stories of this process going wrong. This was by far the best experience that i have encountered. Very professional with excellent customer service.

headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars

Great rates. Great service.

headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars

Awesome experience!!!

headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars

Phyllis was very nice and professional.

headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

4.5 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

4.5 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

3.5 out of 5 Stars

It was an amazing experience!

headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

4 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars

Theresa Saunders was so committed and really worked. Her dedication was impeccable and I can't thank you all enough. She took me step by step of the process and kept me informed every step of the way. I was a wonderful experience !

headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

Ready to see for yourself?

Experience first-hand why 402 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars

Phyllis Gatlin did a superb job and my recommendation and referrals has my vote to her and Veterans United

headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

4.5 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

3.5 out of 5 Stars

A w2 transcript request was sent to the irs late which caused a delay in closing. As far as I know there was no reason that should have happened.

headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

3 out of 5 Stars
headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars

It was a great one

headshot image of Phyllis Gatlin

Loan Officer: Phyllis Gatlin

NMLS# 157263

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See all 516 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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